How to do toner troubleshooting with a Kyocera printer

What to do if you encounter any problems with your toner and how to resolve them through the Operation Guide specific to your printer model.

If you are experiencing toner-related issues with your printer, visit the Kyocera website Support Download Centre.

Enter your printer model name and choose the correct model as it appears in the drop-down list.

Toner troubleshooting: Download centre device drop-down list

Once you have chosen your printer model, select Documents. Then select User Manual and open the Operation Guide for your printer. 

Toner troubleshooting: User manual and operation guide

Once you have opened the Operation Guide, click on Toner Container Replacement in the table of contents.

Toner troubleshooting: Toner container replacement

Read through the instructions and follow them carefully. 

Further assistance

If you require further assistance, please feel free to contact us directly via:

  • Chat: the chat in the bottom right corner of our website. ↘️
  • Phone: to speak to a member of the Kyocera support team, call our helpline on:
    • Australia: 135 962 and choose option 3
    • New Zealand: 0800 459 623

Phone Support hours are Monday to Friday 9am to 5pm local time across Australia and New Zealand (excl public holidays).

Chat Support hours are 9am to 5pm AEST/AEDT.