1. Help Centre
  2. Troubleshooting

How to do printer troubleshooting with a Kyocera device

This guide will show you how to fix any problems you may be experiencing with your printing device.

If you are experiencing problems with your printing device, visit the Kyocera Support Download Centre.

Enter your printer model name and choose the correct model as it appears in the drop-down list.

Printer troubleshooting: Download centre device drop-down list

Once you have chosen your printer model, select Documents. Then select User Manual and open the Operation Guide for your printer.

Printer troubleshooting: User manual and operation guide

Once you have opened the Operation Guide, click on Troubleshooting then select Troubleshooting again under that tab in the table contents.

Printer troubleshooting: Operations guide table of contents

Choose the relevant page you require from the list and click on the corresponding reference page number for instructions.

Printer troubleshooting: Machine Operation Trouble table

Further assistance

If you require further assistance, please feel free to contact us directly via:

  • Chat: the chat in the bottom right corner of our website. ↘️
  • Phone: to speak to a member of the Kyocera support team, call our helpline on:
    • Australia: 135 962 and choose option 3
    • New Zealand: 0800 459 623

Phone Support hours are Monday to Friday 9am to 5pm local time across Australia and New Zealand (excl public holidays).

Chat Support hours are 9am to 5pm AEST/AEDT.