How to solve fax issues on a Kyocera printer

Here are instructions on how to resolve fax issues with your printing device.

If you are experiencing fax issues with your printer, visit the Kyocera website Support Download Centre for the Fax Operation Guide.

Enter your printer model name and choose the correct model as it appears in the drop-down list.

Solve fax issues - First select your device from Download's Centre drop-down list

Once you have chosen your printer model, select Documents. Then select User Manual and open the Fax Operation Guide for your printer.

User manual and operation guide

Once you have opened the Fax Operation Guide, click on the corresponding chapter you require in the table of contents.


If there’s a jam in your printer, identify the jam location from the indication on the screen, click on the corresponding reference page number for instructions and follow them carefully.

Further assistance

If you require further assistance, please feel free to contact us directly via:

  • Chat: the chat in the bottom right corner of our website. ↘️
  • Phone: to speak to a member of the Kyocera support team, call our helpline on:
    • Australia: 135 962 and choose option 3
    • New Zealand: 0800 459 623

Phone Support hours are Monday to Friday 9am to 5pm local time across Australia and New Zealand (excl public holidays).

Chat Support hours are 9am to 5pm AEST/AEDT.